POL - 3301/3305

Solutions

This is typically a hung session. If you see this error on selecting your character, log entirely out of the game and wait 10 minutes before you attempt again.

When you see these errors, the server thinks you’re still online, and you need to give it time to end your session. Any attempts to log in prior to that timer with 0033/3301 errors at character select will likely reset this timer.

If this lasts longer than 20 minutes, you likely need to submit a GM ticket in ⁠horizonxi-support.
 
You can verify a hung session if you can contact anyone online to check if you’re still online. If you're not online, feel free to keep the ticket in, but try to reboot your PC and/or router if able.

If you're showing online, and waiting 10 minutes doesn't work, then submit a Stuck-Login GM ticket. Waiting longer will not fix it.